We found similar experiences in our own testing. This is an important consideration for users looking to access their VPN on multiple devices, as multi-device usage often throttles speed through a single VPN tunnel. User reviews also frequently praise NordVPN’s speed, saying that the VPN doesn’t slow down their ability to stream content or cause buffering like competing VPNs do.

One user said they had a major problem solved in just five minutes thanks to the help of an experienced customer service employee. Many users also praised the company’s live chat feature, which allows you to instantly connect with a representative. Multiple reviews praised NordVPN for its technical support and described it as “very knowledgeable” with “little” or “no waiting periods.” Users also reported that customer service representatives stayed with them until each problem was resolved, even if issues persisted for multiple hours. Some features that users particularly loved from the VPN provider include: Great tech support About 70% of users gave the company a five-star rating.

Users on consumer review site Trustpilot awarded NordVPN with an average score of 4 out of a total of 5 possible stars. Windscribe, for example, calls it a “firewall.” AirVPN and ExpressVPN call it “network lock.” In all cases, though, it does the same thing.With nine years in business, NordVPN has an established history. Luckily, any VPN worth its salt has a kill switch of some kind, though some work differently than others or are named differently. It’s an essential part of a good VPN as it acts as a failsafe and adds another barrier between you and whoever may be interested in what you’re up to online. When the VPN connection fails, for whatever reason, a kill switch will cut the internet connection completely and keep you safe from tracking. Hiding your IP address is also the only way to access the internet without being spied on if you live in dictatorships like China, Iran or Belarus, countries that don’t allow their citizens to visit news sites not approved by the government. If you use a VPN while downloading torrents, this means that copyright watchdogs can’t find you and send you notices (however, you shouldn’t download pirated content).

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